Lowongan Kerja Posisi Payment Executive (Mandarin) di VPC CORPORATE SOLUTIONS INCORPORATED
DESKRIPSI LOWONGAN KERJA
- Manage and monitor customer’s accounts in ensuring that the transactions are processed efficiently, effectively, accurately and with utmost integrity.
- Handles customer’s (both internally and externally) inquiries via online chat system and emails in providing relevant resolution to issue and escalate where necessary.
- Support and coordinate other department’s initiative and projects in relation to customer’s account management.
- Ensure all orders are processed in compliance with business rules, policies, procedures, and regulations.
- Communicate and maintain consistent, accurate, relevant information and functions on websites.
- Correspond and coordinate with vendors and IT for system related issues and resolution.
- Validate and test compatibility of new offerings and system changes in relations to operation performances, transaction status, operational workflow etc.
- Assist in market research in understanding customer’s expectations and competitor’s offerings to set service quality standard and for management’s decision.
- Analyze historical transactions performance for process review and improvement.
- Assist supervisor in investigation and facts finding for fraudulent/suspicious incidents.
- Provide daily and monthly transactional reconciliation reports to finance.
- Diploma/Bachelor’s degree in any field. Fresh graduates are welcome.
- Basic understanding of accounting and banking processes is an advantage.
- Required Language(s): English and Mandarin (both written and spoken)
- Average verbal and written communication skills.
- Basic knowledge in Microsoft Applications
- Attention to detail and problem-solving skills.
- Willingness to work on rotating schedule.
- Willingness to work in Makati, Philippines.
- Open for Taiwanese, Malaysian, Indonesian and Vietnamese
Compensation & Benefits:
- Competitive salary
- Accommodation subsidy
- Travel subsidy
- Meal subsidy
- 26 days of standard Annual Leave + 1 day birthday leave
- Up to 4 days of Annual Leave added as service incentive leave.
- 2 off days a week, 10 hours a day (with 1 hour break)
- Medical insurance
- 13th Month Salary
- Variable performance incentive
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Lulusan baru/Pengalaman kerja kurang dari 1 tahun
Kualifikasi : Sarjana (S1)
Pengalaman Kerja :
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pelayanan, Layanan Pelanggan / 505, 134
Informasi perusahaan Pemberi Kerja, VPC CORPORATE SOLUTIONS INCORPORATED
VPC Corporate Solutions, Inc. is a duly constituted business enterprise founded in the Philippines with the commitment to provide professional one-stop services to local and foreign business clients.
We specialize in corporate services in visa & work permit processing for offshore clients and business & technical support for local setup.
Our Company aims to be the leading Customer Service Provider in the country known for our commitment in delivering outstanding results in fulfilling our clients’ various business needs.
Our commitment is to provide our clients with proficient and high quality service through professionalism, loyalty and respect. We aim to be consistently engaged in the aspect of business support to give great value of experience to our clients.
Informasi Tambahan Perusahaan VPC CORPORATE SOLUTIONS INCORPORATED
Ukuran Perusahaan : 501 – 1000 pekerja
Waktu Proses Lamaran : 28 hari
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Formil (contoh: Kemeja + Dasi), Transportation and Meal Allowance, HMO Benefit, Monday – Saturday
Lokasi : Makati City